Jobs

Excellence is our obsession

Current Openings:

Operations Manager

At Upcountry Coffee we roast outstanding specialty coffee while prioritizing the protection of Hawaii's natural environment.

REPORTS TO:

  • COO

SPECIFIC OUTCOMES:

  • Ensure all clients receive their orders timely on a weekly basis.

  • Proactively coordinate and communicate client coffee orders with the Production Roaster to support the execution of the coffee production schedule.

  • Oversee and manage roastery cleaning protocol and supplies inventory.

POSITION MISSION:

The ideal candidate is someone who is both passionate about coffee and extremely detail-oriented. While it certainly helps to have prior coffee industry experience, it is not a requirement; we’ll provide all the training you’ll need. The production team at the roastery does the heavy lifting to keep our wholesale and e-commerce channels supplied with world class specialty coffee. The Production Manager will oversee fulfillment of orders from all sales channels, organize and maintain inventory of all production supplies, execute the roast schedule, and always strive for excellence in customer service.

YOUR DUTIES:

  • Timing: This job starts out at one day a week – Tuesday. With the the right work ethic, role could expand to two days a week or more.

  • Uphold company standards of excellence by making decisions that positively affect the wellbeing of your teammates, customers, and yourself

  • Maintain clean and sanitary work environment at all times

  • Oversee fulfillment of orders for retail, wholesale, and e-commerce sales channels

  • Weigh, package, and ship roasted coffee in accordance with production orders

  • Ensure all production supplies are cleaned and properly organized on a daily and weekly basis (includes green and roasted coffee buckets, scoops, scales, racks, etc.)

  • Manage inventory and organization of packaging and shipping supplies (bags, sticker labels, boxes, tape, etc.)

  • Assist with cleaning and maintenance of the coffee roasters and roasting accessories

  • Execute all tasks with speed and precision

  • Communicate early and often with teammates to solve problems when they arise

  • Contribute thoughtful ideas and suggestions for improving operations

  • Happily assist the roastery team with various tasks as needed

  • [Potential role expansion] Serve as delivery driver to ensure all wholesale orders requiring physical delivery are delivered to clients throughout the island according to the company’s delivery schedule

  • [Potential role expansion] Act as a company representative with existing wholesale clients by answering questions and providing guidance during regular coffee deliveries, and by elevating client concerns to company ownership as necessary

YOUR QUALIFICATIONS:

  • Can work on Tuesdays, our primary production day

  • Demonstrate a passion for excellence

  • Reliable and consistent - your manager and teammates can always depend on you to be punctual and bringing your A game

  • Friendly demeanor with customers, teammates, and managers

  • Dedication to cleanliness

  • Willingness to ask questions when you don’t know the answers and ask for help

  • Obsessed with learning and self-improvement

  • Open to feedback and constructive criticism

  • Understand that each batch, bag, and cup of coffee is an opportunity to connect with someone

  • Strong math and computer/tablet skills

  • High school diploma or General Education Degree (GED)

  • Eligible to work in the United States and 18 years of age or older

PHYSICAL DEMANDS:

  • Perform repetitive standing, stooping, bending at the waist, carrying heavy objects

  • Perform repetitive motion with the hands, wrists and forearms to operate grinders, packaging equipment, cleaning equipment, etc.

  • Ability to team-lift 70kg bags of coffee to waist level

  • Ability to repeatedly lift up to 20lbs unassisted

  • Ability to operate a pallet jack, handcart, heat sealer, and weigh and fill

  • Ability to detect and perceive the smell and flavor of coffee

WORK ENVIRONMENT:

  • Exposure to a coffee production environment, including moderate noise and heat levels

WAGES & BENEFITS WE OFFER:

  • This is an independent contractor role paying $25/hr to start. We expect the role to require 8-10 hours per week (Tuesdays) and can scale up according to performance

  • Free coffee drinks while working

  • Complimentary bag of beans to take home every other week

  • Discounts on merchandise

  • Financial support for continued education in the specialty coffee industry on a case-by-case basis

To Apply:

  • Please email your resume and a paragraph statement explaining why you are an ideal candidate for this job to matt@upcountrycoffee.com